Réponse de Christelle

Christelle — Thu, 12 Mar 2026 10:07:28 GMT

Hello RTFRANCE2026,

First of all, your wife can have an access to her ameli account and obtain her carte Vitale only if she has a permanent social security number.

To check if her social security number is permanent and certified, she can contact a caisse primaire d'assurance maladie (CPAM) adviser.

If she can speak French or can call us with someone who can translate for her, she can contact the French speaking line dialling 36 46.

If she only speaks English, we suggest that she contacts the English speaking line on 09 74 75 36 46 during low-traffic hours, between 12:00 a.m. and 2:00 p.m.

More information in the following topic: How to call the French Health Insurance Advice Lines?

Have a nice day

[Forum ameli pour les assurés] Suivi de la question: Carte Vitale delay

Réponse de Christelle