[Forum ameli pour les assurés] Suivi de la question: How do I get my insurance card? fr https://forum-assures.ameli.fr/ Tue, 10 Mar 2026 14:29:10 GMT Tue, 10 Mar 2026 14:29:10 GMT answers Géraldine <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello Naadei,</p> <p>I am sorry for the difficulties you encounter but we do not have access to your file on this forum to fulfill with securtity policy of your personal information.</p> <p>If the English line is not able to help, you can make a claim to your caisse primaire d'assurance maladie (CPAM) sending a letter or using your "Espace d'échanges" from the ameli account as explained in this article you can translate to English about <a href="https://www.ameli.fr/assure/droits-demarches/reclamation-mediation-voies-de-recours/comment-faire-une-reclamation" target="_blank">claims</a>. </p> <p>I wish you a nice day. </p></div> <div class="body-ft"></div> </div> Tue, 10 Mar 2026 14:29:10 GMT https://forum-assures.ameli.fr/questions/3713023-how-do-i-get-my-insurance-card/answers/9364621 https://forum-assures.ameli.fr/questions/3713023-how-do-i-get-my-insurance-card/answers/9364621 9364621 answer 0 https://forum-assures.ameli.fr/users/18073306 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/d570e65de77b5530/avatar_normal.png?3389a2e 3713023 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>My carte vitale has been delayed since December. I called the English line, and they said it has been delivered twice, but I never received the card. I confirmed my address, and it corresponds to what they have on their system. However, I ordered an EHIC card online, and it got delivered to me in a couple of days. What could be so wrong that the carte vitale is never delivered? Another issue is that I cannot order a new card online either because the system is &quot;temporarily unavailable&quot;. I really need the card? Any help?</p></div> <div class="body-ft"></div> </div>