Réponse de Christelle

Christelle — Mon, 23 Feb 2026 15:25:33 GMT

Hello Yael,

The student website is only useful for sending your supporting documents when you arrive in France in order to obtain a social security number.

Once you have been assigned your social security number, the file you created on this website will be closed and your information will no longer be updated there.

Do not worry, the fact that you are receiving letters from your caisse primaire d'assurance maladie (CPAM) at your new postal address is proof that it has been properly registered.

First of all, you cannot create your online account by yourself if you do not have yet a carte Vitale and/or if your social security number is not certified.

To make sure that your social security number is permanent and certified, and obtain a temporary password to access your ameli account, you should first contact a CPAM adviser.

If you only speak English, we suggest you contact the English speaking line on 09 74 75 36 46 during low-traffic hours, between 12:00 a.m. and 2:00 p.m.

Once you have logged into your ameli account, you will be able to order your "carte Vitale" by following the instructions provided in this topic entitled: "How to order my carte Vitale ?".

Have a nice day

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Réponse de Christelle