[Forum ameli pour les assurés] Suivi de la question: Reimbursement for video consultation with a Doctor based in EU but outside France when I was actually in France? fr https://forum-assures.ameli.fr/ Thu, 15 Jan 2026 10:53:13 GMT Thu, 15 Jan 2026 10:53:13 GMT answers Marlène <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Bonjour bouquetdefleurs,</p> <p>First, you have to know that a prescription from a doctor in the Euopean Union is acceptable. <br></p> <p>You have to send the "feuille de soins" from the pharmacy with the prescription to your local CPAM (caisse primaire d'assurance maladie).</p> <p>You will find the adress on our website, part : "<a href="https://www.ameli.fr/assure/adresses-et-contacts/un-autre-sujet" rel="noopener noopener">Adresses et contacts</a>". <br></p> <p>Then, concerning the consultation by the doctor based in Portugal (European Union), you can ask for a refund. <br></p> <p>You have two possibilities :</p> <p>- by filling the form S3125 (available on ameli website) and send it to your CPAM with your paid invoice. <br></p> <p>- by using the teleservice "Demander le remboursement d'un soin à l'étranger" available on your ameli account (part, "Démarches" then "Frais de santé").</p> <p>If you need some help, you can reach the english advise line : 09 74 75 36 46.</p> <p>You can get more general informations reading these english pages : <a href="https://www.ameli.fr/assure/english-pages" rel="noopener noopener">https://www.ameli.fr/assure/english-pages</a></p> <p>Have a nice day.</p></div> <div class="body-ft"></div> </div> Thu, 15 Jan 2026 10:53:13 GMT https://forum-assures.ameli.fr/questions/3693017-reimbursement-for-video-consultation-with-doctor-based-in-but-outside-france-when-i-was-actually-in-france/answers/9315567 https://forum-assures.ameli.fr/questions/3693017-reimbursement-for-video-consultation-with-doctor-based-in-but-outside-france-when-i-was-actually-in-france/answers/9315567 9315567 answer 0 https://forum-assures.ameli.fr/users/10026794 https://dimelo-users-production.s3-eu-west-1.amazonaws.com/identity_avatars/1583129b203d856d/avatar_normal.png?3389a2e 3693017 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>During the weekend, I was sick and was able to get a video consultation with a doctor through Mobidoctor, a website connecting me to doctors in the EU. I was at that time at home in France, I was not abroad myself. The doctor was based in Portugal, but the Mobidoctor website is set up in Malta. I was diagnosed with sinusitis (sinusite) and given a prescription for medication, which I took to the local pharmacy here in France. At the pharmacy, the pharmacist said she couldn&#39;t submit the ordonnance for reimbursement from social security but gave me a feuille de soins. <br />My question is, how should I submit the feuille de soins for the prescription and the reimbursement certificate/bill from the video consultation from Mobidoctor to CPAM - the online submission is only for reimbursements while outside of France, while I was actually in France when I did the consultation and filled the prescription. Do I use the online form anyways? Or do I need to send the documents by the post (paper copies)? I don&#39;t see my situation reflected in the FAQs. <br />My mutuelle advised that I need to submit the paperwork to the CPAM before they will look at reimbursing me.</p></div> <div class="body-ft"></div> </div>