[Forum ameli pour les assurés] Suivi de la question: I can't log in to the application - I'm requesting to update my personal information. - HELP ME !!! fr https://forum-assures.ameli.fr/ Fri, 26 Dec 2025 08:57:29 GMT Fri, 26 Dec 2025 08:57:29 GMT answers Fanny <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello Michal,</p> <p>Usually, as long as your caisse primaire d'assurance maladie (CPAM) knows that you left France, your rights are automatically closed and you can not access your online account anymore.</p> <p>If you need to submit documents, it will only be possible through post to the address of your local CPAM that you will find on ameli.fr, section "<a href="https://www.ameli.fr/assure/adresses-et-contacts/un-autre-sujet" target="_blank">Adresses et contacts</a>".</p> <p>If you need help and want to check your file, you can contact the CPAM’s English or French Advice Lines. </p> <p>More information in the following topic: <a href="https://forum-assures.ameli.fr/questions/1450847-contacter-cpam-france-etranger-how-call-french-health-insurance-advice-line#none">How to call the French Health Insurance Advice Lines?</a></p> <p>Have a nice day.<br></p></div> <div class="body-ft"></div> </div> Fri, 26 Dec 2025 08:57:29 GMT https://forum-assures.ameli.fr/questions/3684451-i-can-log-in-to-the-application-i-requesting-to-update-my-personal-information-help/answers/9297537 https://forum-assures.ameli.fr/questions/3684451-i-can-log-in-to-the-application-i-requesting-to-update-my-personal-information-help/answers/9297537 9297537 answer 0 https://forum-assures.ameli.fr/users/19833480 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/20d372e0c5e10cbc/avatar_normal.png?3389a2e 3684451 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>I want to cancel my insurance, I have to upload documents but I can&#39;t log in to the application. The application asks to update my personal information. I have already I moved away from France. How do I proceed to log in to the application? Show me on app i only see... : Une mise à jour de votre dossier est nécessaire pour accéder à votre compte. Merci de prendre contact avec votre caisse. - nothing more - I&#39;m abroad, I can no longer visit the insurance company in person. Do you have a support email? HELP ME PLS</p></div> <div class="body-ft"></div> </div>