[Forum ameli pour les assurés] Suivi de la question: How do I access or create an Ameli.fr account when the English Helpline is no longer available? fr https://forum-assures.ameli.fr/ Fri, 14 Nov 2025 12:12:26 GMT Fri, 14 Nov 2025 12:12:26 GMT answers Christelle <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello PandA,</p> <p>We apologise for the difficulties you are experiencing in reaching our <a href="https://forum-assures.ameli.fr/questions/1450847-contacter-cpam-france-etranger-how-to-call-the-french-health-insurance-advice-lines" target="_blank">English speaking line</a>.</p> <p>However, the increasing number of telephone enquiries may overwhelm the line.</p> <p>We suggest you try calling 09 74 75 36 46 again during low-traffic hours, between 12:00 a.m. and 2:00 p.m. <br></p> <p>Our teams will do their best to answer you as efficiently as possible. We thank you in advance for your understanding.</p> <p>If you have difficulties to access <a href="https://ameliconnect.ameli.fr/" target="_blank">ameli account</a>, you can also seek help from a "France services" advisor.<br></p> <p>You can find the closest "France services" office on this link: <a href="https://www.france-services.gouv.fr/">https://www.france-services.gouv.fr/</a></p> <p>Have a nice day.</p></div> <div class="body-ft"></div> </div> Fri, 14 Nov 2025 12:12:26 GMT https://forum-assures.ameli.fr/questions/3665823-how-do-i-access-or-create-an-ameli-fr-account-when-the-english-helpline-is-no-longer-available/answers/9256699 https://forum-assures.ameli.fr/questions/3665823-how-do-i-access-or-create-an-ameli-fr-account-when-the-english-helpline-is-no-longer-available/answers/9256699 9256699 answer 0 https://forum-assures.ameli.fr/users/19983154 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/df8f18153b93d1ea/avatar_normal.png?3389a2e 3665823 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello. A month ago, I received confirmation of medical benefits via my UK S1 from CPAM. The letter instructs me to set up an Ameli.fr account so I can order my Carte Vitale. I have been trying to do this for 1 month, but each time I enter my details to register on Ameli.fr (using the French version), I have received messages saying you are still working on my documents. Three days ago, the message changed and said &quot;you are unable to set up an account on your own and need to call your healthcare provider.&quot; I have tried calling the English helpline several times, but it simply cuts me off after stating &quot;Our service is exceptionally closed. Please call again....Monday to Friday 8.30 - 5.00&quot;. Why is the line down? When will it reopen? Who can I contact - in English - to order my Carte Vitale and set up my Ameli account?</p></div> <div class="body-ft"></div> </div>