[Forum ameli pour les assurés] Suivi de la question: Is the English CPAM line still in operation? Is there an email to write to ? fr https://forum-assures.ameli.fr/ Fri, 10 May 2024 08:42:50 GMT Fri, 10 May 2024 08:42:50 GMT answers Sinstaller en France <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>I got the same message about being exceptionally closed for close to a month. Papers are lost, case agents don’t upload files so that the English line can assist. The standard answer is that they send a message to the case worker who will contact you via phone or email. It never happens. I’m getting the feeling that the process is intentionally slow to skirt EU regulations/agreements. </p><p>Only way to contact them is via mail as I have been told.</p></div> <div class="body-ft"></div> </div> Fri, 10 May 2024 08:42:50 GMT https://forum-assures.ameli.fr/questions/3341009-is-the-english-cpam-line-still-in-operation-is-there-an-email-to-write-to/answers/8681583 https://forum-assures.ameli.fr/questions/3341009-is-the-english-cpam-line-still-in-operation-is-there-an-email-to-write-to/answers/8681583 8681583 answer 0 https://forum-assures.ameli.fr/users/19797294 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/4e7445f3de8e12b7/avatar_normal.png?3389a2e 3341009 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Bonjour, I have tried to call the French Health Insurance English Advice Line (09 74 75 36 46) multiple times over multiple days, each time I call it says that they are &quot;exceptionally closed&quot; - is this line still in operation ? <br />I need to get my carte vitale because as I was in the process of receiving it, I moved homes so the documents were lost. <br />I cannot email them because the online portal does not let me register, and I see that there is no direct email I can write to ?<br />Is there an office I can visit ? Because calling the French line will be very difficult for me with my limited French skills... thank you</p></div> <div class="body-ft"></div> </div> Sinstaller en France <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Vivian - Welcome to France! What you are experiencing is a common pain point for foreigners. Exceptionally closed is a message I got for a month. When the finally answer they could not tell me a thing because they “case worker” did not register the receipt of the additional documents, nor did he/she upload anything. They will also likely tell you that they will send a message to your case worker and that he or she will call or email you. That as far as I know from my experience, is a fairy tale. </p><p>I was told that there is no office to visit for a pending case and that the only option is sending a letter. </p><p>Personally, I’m starting to believe that the system is intentionally inefficient as a way to skirt the EU regulations/agreements. Good luck.</p></div> <div class="body-ft"></div> </div> Fri, 10 May 2024 07:44:56 GMT https://forum-assures.ameli.fr/questions/3341009-is-the-english-cpam-line-still-in-operation-is-there-an-email-to-write-to/answers/8681474 https://forum-assures.ameli.fr/questions/3341009-is-the-english-cpam-line-still-in-operation-is-there-an-email-to-write-to/answers/8681474 8681474 answer 0 https://forum-assures.ameli.fr/users/19797294 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/4e7445f3de8e12b7/avatar_normal.png?3389a2e 3341009 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Bonjour, I have tried to call the French Health Insurance English Advice Line (09 74 75 36 46) multiple times over multiple days, each time I call it says that they are &quot;exceptionally closed&quot; - is this line still in operation ? <br />I need to get my carte vitale because as I was in the process of receiving it, I moved homes so the documents were lost. <br />I cannot email them because the online portal does not let me register, and I see that there is no direct email I can write to ?<br />Is there an office I can visit ? Because calling the French line will be very difficult for me with my limited French skills... thank you</p></div> <div class="body-ft"></div> </div> Géraldine <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello Vivian,</p> <p>The English speaking line can be difficult to reach during opening hours due to an excessive amount of calls, I am sorry for the inconvenience. <br><br>I invite you to contact a counselor when the line is less demanded, from 9:00 am to 10:30 am. </p> <p>If you have difficulties to access ameli account, you can reach a agent from "France services. You can find the closest France service structure here: <a href="https://www.france-services.gouv.fr/">https://www.france-services.gouv.fr/</a></p> <p>Have a nice day.</p></div> <div class="body-ft"></div> </div> Mon, 29 Apr 2024 07:13:00 GMT https://forum-assures.ameli.fr/questions/3341009-is-the-english-cpam-line-still-in-operation-is-there-an-email-to-write-to/answers/8668084 https://forum-assures.ameli.fr/questions/3341009-is-the-english-cpam-line-still-in-operation-is-there-an-email-to-write-to/answers/8668084 8668084 answer 0 https://forum-assures.ameli.fr/users/18073306 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/d570e65de77b5530/avatar_normal.png?3389a2e 3341009 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Bonjour, I have tried to call the French Health Insurance English Advice Line (09 74 75 36 46) multiple times over multiple days, each time I call it says that they are &quot;exceptionally closed&quot; - is this line still in operation ? <br />I need to get my carte vitale because as I was in the process of receiving it, I moved homes so the documents were lost. <br />I cannot email them because the online portal does not let me register, and I see that there is no direct email I can write to ?<br />Is there an office I can visit ? Because calling the French line will be very difficult for me with my limited French skills... thank you</p></div> <div class="body-ft"></div> </div>