[Forum ameli pour les assurés] Suivi de la question: [English] Assurance Maladie English line not available since last week. fr https://forum-assures.ameli.fr/ Wed, 17 Jan 2024 16:01:40 GMT Wed, 17 Jan 2024 16:01:40 GMT answers peter <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>The promised service is still unreachable in January.</p><p>&quot;You need any information, regarding your social security insurance, benefits and healthcare rights in France ? Send us your enquiry.<br />Call our French Health Insurance Advice Line :<br />09 74 75 36 46 (from France)<br />0033 974 75 36 46 (from other countries)<br />Monday to Friday, from 8:30 a.m. to 5:30 p.m.&quot;</p><p>Why do you suggest calling before the declared start time?</p><p>And I put it to you are incorrect in your statement that the service is unreachable due to a huge amount of calls.<br />It is obvious to me that the reason that the service promised by Ameli is unreachable is that the number of people answering calls is insufficient.</p><p>You could do better than advising calling early, why not publish average wait times through 24 hours, Mon - Fri.</p><p>Peter</p></div> <div class="body-ft"></div> </div> Wed, 17 Jan 2024 16:01:40 GMT https://forum-assures.ameli.fr/questions/3258166-english-assurance-maladie-english-line-not-available-since-last-week/answers/8532479 https://forum-assures.ameli.fr/questions/3258166-english-assurance-maladie-english-line-not-available-since-last-week/answers/8532479 8532479 answer 0 https://forum-assures.ameli.fr/users/19668417 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/3cf9da7023f76717/avatar_normal.png?a9b6a2e 3258166 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Bonjour</p> <p>Since last week, I am trying to contact the English speaking support line but the automatic message says it is closed. I am calling during standard workig hours (morning, afternoon) by the way. When will this line be brought back? </p> <p>Regards</p> <p>Rafael</p> <p><strong>[Nous protégeons votre vie privée : cette publication a été modifiée afin qu'elle ne contienne plus de données personnelles]</strong></p></div> <div class="body-ft"></div> </div> Géraldine <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello Rafael,</p> <p>Our English line is some time unreachable due to huge amount of calls, I am sorry for the inconvenience. </p> <p>I invite you to try again, preferably during less saturated hours, from 8:30 to 9:00 or from 12:00 to 14:00.</p> <p>Have a nice day.<br></p></div> <div class="body-ft"></div> </div> Tue, 21 Nov 2023 14:54:45 GMT https://forum-assures.ameli.fr/questions/3258166-english-assurance-maladie-english-line-not-available-since-last-week/answers/8452831 https://forum-assures.ameli.fr/questions/3258166-english-assurance-maladie-english-line-not-available-since-last-week/answers/8452831 8452831 answer 0 https://forum-assures.ameli.fr/users/18073306 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/d570e65de77b5530/avatar_normal.png?a9b6a2e 3258166 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Bonjour</p> <p>Since last week, I am trying to contact the English speaking support line but the automatic message says it is closed. I am calling during standard workig hours (morning, afternoon) by the way. When will this line be brought back? </p> <p>Regards</p> <p>Rafael</p> <p><strong>[Nous protégeons votre vie privée : cette publication a été modifiée afin qu'elle ne contienne plus de données personnelles]</strong></p></div> <div class="body-ft"></div> </div>