[Forum ameli pour les assurés] Suivi de la question: The website said I already have one but it didn's issue any card for me before. Now I can't get a vital card. fr https://forum-assures.ameli.fr/ Mon, 09 May 2022 06:49:33 GMT Mon, 09 May 2022 06:49:33 GMT answers Sophie <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello Jinlian, <br></p> <p>First of all, when using the <a href="https://assure.ameli.fr" target="_blank">ameli account</a>, you have to keep the french version and not use a translator.</p> <p>If the system indicates you have a carte Vitale but never received it, you have to declare the card as lost so as to order a new one. You can do this in the section "Mes démarches" &gt; "Déclarer la perte ou le vol de carte Vitale".</p> <p>Make sure your address is complete (appartment number if there is one, if you live at someone else's place: the person's name, etc.) before you start the process.<br></p> <p>In the meantime, you have the possibility to download an "attestation de droits" on your account's main page.</p> <p>Have a nice day</p></div> <div class="body-ft"></div> </div> Mon, 09 May 2022 06:49:33 GMT https://forum-assures.ameli.fr/questions/2944143-the-website-said-i-already-have-one-but-it-didn-issue-any-card-for-before-now-i-can-get-vital-card/answers/7649340 https://forum-assures.ameli.fr/questions/2944143-the-website-said-i-already-have-one-but-it-didn-issue-any-card-for-before-now-i-can-get-vital-card/answers/7649340 7649340 answer 0 https://forum-assures.ameli.fr/users/9602364 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/723c69ca925de3f3/avatar_normal.png?3389a2e 2944143 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>The website said I already have one but it didn&#39;s issue any card for me before. Now I can&#39;t get a vital card.<br />In March, I ordered my vital card. After one month, I found &quot;no vital card is issued for me&quot; when I clicked &quot;followed my steps&quot;. However, when I try to order a new one now, it says &quot;You already have a valid Vitale card&quot;. Now I don&#39;t get my vital card and system also don&#39;t let me to order it again.</p><p>Should I report the loss of the vital card if it&#39;s missing on the way mailing to me? <br />Actaully I think my order has never been processed. But system mistakenly thinks they gave me a vital card.</p><p>Thank you a lot if you could help me!</p></div> <div class="body-ft"></div> </div>