[Forum ameli pour les assurés] Suivi de la question: The service for ordering a Carte Vitale is not working

Réponse de Sophie

Sophie — Wed, 23 Feb 2022 08:58:05 GMT

Nicolas,

The service in temporarily unavailable since yesterday evening.

I advice you to either try again later, or contact your CPAM.

Réponse de Nicolas

Nicolas — Wed, 23 Feb 2022 08:27:00 GMT

No, check again because I am doing exactly what you are saying, and I still cannot order my Carte Vitale. In fact, now the option to order it, is not appearing, so please fix it. I've been trying to get it since the 24th of August of last year.

Réponse de Sophie

Sophie — Wed, 23 Feb 2022 07:10:45 GMT

Hello Nicolas,

The service to order the carte Vitale online is available, in the section "Mes démarches" of the ameli account. It should be working if you don't use a translator.

We do not have access to your file on this forum. Therefore to sort out your situation, you have to contact your CPAM. They can give you an appointment at a local office.

How to call the French Health Insurance Advice Lines?

Have a good day

Réponse de Nicolas

Nicolas — Tue, 22 Feb 2022 14:35:02 GMT

No, the french page is not working. It hasn't been working for weeks. So that is why I would like to know when will I be able to ask for a new Carte Vitale, because La Poste lost mine.

Réponse de Sabine

Sabine — Tue, 22 Feb 2022 07:45:49 GMT

Hello Nicolas,

If you order your card Vitale from the English pages, it won't work. You have to do it on the french version.

Unfortunately, because of some safety and confidentiality issues, we can’t reach any of your information or file from this forum.

If you can't order your card Vitale on line, I invite you to let it know to your local CPAM office.

Have a nice day.