[Forum ameli pour les assurés] Suivi de la question: Unable to apply for Carte Vitale via ameli.fr

Réponse de Sabine

Sabine — Tue, 02 May 2023 10:30:26 GMT

Hello Samira968,

Unfortunately, because of some safety and confidentiality issues, we can’t reach any of your information or file from this forum.

Anyway, if you need some help regarding this request, you can contact the CPAM’s English speaking line.Dial 09 74 75 36 46.

You can also contact the French speaking line, dial 36 46.

Have a nice day.

Réponse de Vivek

Vivek — Thu, 27 Apr 2023 19:53:43 GMT

Hi Samira,

I would suggest you connect to the Ameli.fr helpline. They would be able to facilitate the login for you. In case you haven't received the letter by post you can ask on the helpline if it has been dispatched. They also have an English speaking helpline if needed

Réponse de Samira9681

Samira9681 — Thu, 27 Apr 2023 18:45:38 GMT

Hello. I am facing the same problem as Vivek. I am unable to log into my space (I can not even view "procedures" as you have mentioned. I have tried different networks and devices but the error persists. However, I have not received any form you mentioned that one must send it back. Please assist me with this.

Réponse de Sabine

Sabine — Tue, 22 Feb 2022 07:14:23 GMT

Hello Vivek,

If you already created an ameli account and can't order your card on line, you will have to fill the form you have received by post and send it back. If you haven't received the form for your Vitale card, I invite you to send a message to your local CPAM ( caisse primaire d'assurance maladie) to let it know.

While waiting to receive your new Vitale card, I invite you to download a certificate of entitlement from the home page of your personal space, under the heading "My procedures in 2 clicks", which you can present to health professionals.

You can then check the status of your Vitale card directly in your account, under "My procedures > Follow my procedures > Ordering a Vitale card".

If you have any problems, you can contact your CPAM to review your file.

Unfortunately, because of safety and confidentiality issues, we can’t reach any of your information or file from this forum.

More information in the following topic: How to call the French Health Insurance Advice Lines?

Have a nice day.