[Forum ameli pour les assurés] Suivi de la question: I cannot contact the English helpline and have not received my social security number yet. fr https://forum-assures.ameli.fr/ Tue, 19 Jan 2021 15:32:51 GMT Tue, 19 Jan 2021 15:32:51 GMT answers J Byrne <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Dear Sophie, </p><p>I am afraid that again your information is incorrect. I was able to reach the helpline by a landline (which meant going into my office). I was unable to access it by any mobile phone number that I tried and I tried several. This is a problem that other people have flagged and is not being addressed. This is an ongoing issue.</p></div> <div class="body-ft"></div> </div> Tue, 19 Jan 2021 15:32:51 GMT https://forum-assures.ameli.fr/questions/2566968-i-cannot-contact-the-english-helpline-and-have-not-received-my-social-security-number-yet/answers/6292630 https://forum-assures.ameli.fr/questions/2566968-i-cannot-contact-the-english-helpline-and-have-not-received-my-social-security-number-yet/answers/6292630 6292630 answer 0 https://forum-assures.ameli.fr/users/16753690 https://dimelo-users-production.s3-eu-west-1.amazonaws.com/identity_avatars/3b28ab933c8629b8/avatar_normal.png?3389a2e 2566968 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>I am an employee in France and have paid my social security contributions. I applied for my Social Security Number in October and was requested to submit my Bank details to complete the application. I did this in early December. However, I have been unable to follow up with the application as I have not been able to access the English helpline. So I have not even received my temporary number. I have tried calling the number from a French number, an Irish number and a landline and it tells me to call back followed by something in French which I cannot understand. </p><p>I am due to move back home following the end of my contract in March and I am eager to get refunded for my medical expenses before this. </p><p>How can I contact regarding my social security number when the helpline does not work? Is it possible to receive a refund once I leave the country? For this I would likely also need to change my contact address.</p><p>I also have a EHIC, is it possible to be refunded through this instead if I cannot do it through my contributions in time? </p><p>I appreciate your help and advice on this.</p></div> <div class="body-ft"></div> </div> Sophie <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>I can confirm people can reach the English speaking line by either using a mobile phone or a landline.</p><p>Regarding your situation, I advise you to go to a local office. However, we don&#39;t have the information whether agents speak English or not.</p></div> <div class="body-ft"></div> </div> Wed, 13 Jan 2021 07:27:30 GMT https://forum-assures.ameli.fr/questions/2566968-i-cannot-contact-the-english-helpline-and-have-not-received-my-social-security-number-yet/answers/6273704 https://forum-assures.ameli.fr/questions/2566968-i-cannot-contact-the-english-helpline-and-have-not-received-my-social-security-number-yet/answers/6273704 6273704 answer 0 https://forum-assures.ameli.fr/users/9602364 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/723c69ca925de3f3/avatar_normal.png?3389a2e 2566968 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>I am an employee in France and have paid my social security contributions. I applied for my Social Security Number in October and was requested to submit my Bank details to complete the application. I did this in early December. However, I have been unable to follow up with the application as I have not been able to access the English helpline. So I have not even received my temporary number. I have tried calling the number from a French number, an Irish number and a landline and it tells me to call back followed by something in French which I cannot understand. </p><p>I am due to move back home following the end of my contract in March and I am eager to get refunded for my medical expenses before this. </p><p>How can I contact regarding my social security number when the helpline does not work? Is it possible to receive a refund once I leave the country? For this I would likely also need to change my contact address.</p><p>I also have a EHIC, is it possible to be refunded through this instead if I cannot do it through my contributions in time? </p><p>I appreciate your help and advice on this.</p></div> <div class="body-ft"></div> </div> J Byrne <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello Sophie, </p><p>You cannot reach the helpline by mobile telephone. I tried repeatedly with a French and International number. I was able to reach it eventually by finding a landline. This is a serious flaw with the helpline and from what I can see on the forum it is a common flaw. Not everyone has access to a landline. </p><p>I do not have any close friends here as I moved during a pandemic.</p></div> <div class="body-ft"></div> </div> Tue, 12 Jan 2021 09:36:18 GMT https://forum-assures.ameli.fr/questions/2566968-i-cannot-contact-the-english-helpline-and-have-not-received-my-social-security-number-yet/answers/6270485 https://forum-assures.ameli.fr/questions/2566968-i-cannot-contact-the-english-helpline-and-have-not-received-my-social-security-number-yet/answers/6270485 6270485 answer 0 https://forum-assures.ameli.fr/users/16753690 https://dimelo-users-production.s3-eu-west-1.amazonaws.com/identity_avatars/3b28ab933c8629b8/avatar_normal.png?3389a2e 2566968 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>I am an employee in France and have paid my social security contributions. I applied for my Social Security Number in October and was requested to submit my Bank details to complete the application. I did this in early December. However, I have been unable to follow up with the application as I have not been able to access the English helpline. So I have not even received my temporary number. I have tried calling the number from a French number, an Irish number and a landline and it tells me to call back followed by something in French which I cannot understand. </p><p>I am due to move back home following the end of my contract in March and I am eager to get refunded for my medical expenses before this. </p><p>How can I contact regarding my social security number when the helpline does not work? Is it possible to receive a refund once I leave the country? For this I would likely also need to change my contact address.</p><p>I also have a EHIC, is it possible to be refunded through this instead if I cannot do it through my contributions in time? </p><p>I appreciate your help and advice on this.</p></div> <div class="body-ft"></div> </div> Sophie <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello J Byrne, </p><p></p><p>The CPAM's English Advice Line can be reached. </p><p>Because of safety and confidentiality issues, we can’t reach any of your information or file from this forum. </p><p>I advise you to take a look at the information in the following topic: <a href="https://forum-assures.ameli.fr/questions/1450847-contacter-cpam-france-etranger-how-call-french-health-insurance-advice-line#none">How to call the French Health Insurance Advice Lines?</a></p><p>You could also ask a friend who speaks french to call with you the French speaking line.</p><p></p><p>You can find your CPAM's other contact infirmation on our website ameli.fr, in "<a href="https://www.ameli.fr/assure/adresses-et-contacts/un-autre-sujet" target="_blank">Adresses et Contacts</a>". </p><p>Have a good day</p></div> <div class="body-ft"></div> </div> Tue, 12 Jan 2021 08:36:49 GMT https://forum-assures.ameli.fr/questions/2566968-i-cannot-contact-the-english-helpline-and-have-not-received-my-social-security-number-yet/answers/6270187 https://forum-assures.ameli.fr/questions/2566968-i-cannot-contact-the-english-helpline-and-have-not-received-my-social-security-number-yet/answers/6270187 6270187 answer 0 https://forum-assures.ameli.fr/users/9602364 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/723c69ca925de3f3/avatar_normal.png?3389a2e 2566968 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>I am an employee in France and have paid my social security contributions. I applied for my Social Security Number in October and was requested to submit my Bank details to complete the application. I did this in early December. However, I have been unable to follow up with the application as I have not been able to access the English helpline. So I have not even received my temporary number. I have tried calling the number from a French number, an Irish number and a landline and it tells me to call back followed by something in French which I cannot understand. </p><p>I am due to move back home following the end of my contract in March and I am eager to get refunded for my medical expenses before this. </p><p>How can I contact regarding my social security number when the helpline does not work? Is it possible to receive a refund once I leave the country? For this I would likely also need to change my contact address.</p><p>I also have a EHIC, is it possible to be refunded through this instead if I cannot do it through my contributions in time? </p><p>I appreciate your help and advice on this.</p></div> <div class="body-ft"></div> </div> J Byrne <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>I do not speak French yet, will there be somebody there who can help me in English?</p></div> <div class="body-ft"></div> </div> Thu, 07 Jan 2021 19:54:59 GMT https://forum-assures.ameli.fr/questions/2566968-i-cannot-contact-the-english-helpline-and-have-not-received-my-social-security-number-yet/answers/6258514 https://forum-assures.ameli.fr/questions/2566968-i-cannot-contact-the-english-helpline-and-have-not-received-my-social-security-number-yet/answers/6258514 6258514 answer 0 https://forum-assures.ameli.fr/users/16753690 https://dimelo-users-production.s3-eu-west-1.amazonaws.com/identity_avatars/3b28ab933c8629b8/avatar_normal.png?3389a2e 2566968 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>I am an employee in France and have paid my social security contributions. I applied for my Social Security Number in October and was requested to submit my Bank details to complete the application. I did this in early December. However, I have been unable to follow up with the application as I have not been able to access the English helpline. So I have not even received my temporary number. I have tried calling the number from a French number, an Irish number and a landline and it tells me to call back followed by something in French which I cannot understand. </p><p>I am due to move back home following the end of my contract in March and I am eager to get refunded for my medical expenses before this. </p><p>How can I contact regarding my social security number when the helpline does not work? Is it possible to receive a refund once I leave the country? For this I would likely also need to change my contact address.</p><p>I also have a EHIC, is it possible to be refunded through this instead if I cannot do it through my contributions in time? </p><p>I appreciate your help and advice on this.</p></div> <div class="body-ft"></div> </div> Elryn <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Go in your cpam directly</p></div> <div class="body-ft"></div> </div> Thu, 07 Jan 2021 19:23:24 GMT https://forum-assures.ameli.fr/questions/2566968-i-cannot-contact-the-english-helpline-and-have-not-received-my-social-security-number-yet/answers/6258403 https://forum-assures.ameli.fr/questions/2566968-i-cannot-contact-the-english-helpline-and-have-not-received-my-social-security-number-yet/answers/6258403 6258403 answer 0 https://forum-assures.ameli.fr/users/9761577 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/d5d5cfcb6f4d74a3/avatar_normal.png?3389a2e 2566968 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>I am an employee in France and have paid my social security contributions. I applied for my Social Security Number in October and was requested to submit my Bank details to complete the application. I did this in early December. However, I have been unable to follow up with the application as I have not been able to access the English helpline. So I have not even received my temporary number. I have tried calling the number from a French number, an Irish number and a landline and it tells me to call back followed by something in French which I cannot understand. </p><p>I am due to move back home following the end of my contract in March and I am eager to get refunded for my medical expenses before this. </p><p>How can I contact regarding my social security number when the helpline does not work? Is it possible to receive a refund once I leave the country? For this I would likely also need to change my contact address.</p><p>I also have a EHIC, is it possible to be refunded through this instead if I cannot do it through my contributions in time? </p><p>I appreciate your help and advice on this.</p></div> <div class="body-ft"></div> </div>