[Forum ameli pour les assurés] Suivi de la question: I cannot connect to the English speaking helpline, it does not work anymore and has not for the last month

Réponse de Vendry

Vendry — Thu, 19 Feb 2026 10:46:23 GMT

Hi - I just wanted to provide the latest information here as I recently came across this post from a Google Search because I was having the same problem.

I called the English helpline and couldn't get through.
It kept saying in French that the service is disabled.

However (!):

I kept trying and eventually the line opened and I was able to get a hold of an english speaking customer representative.
I asked her about why there is a French message saying that the phone line is closed and she explained that sometimes when they have a lot of calls - they temporarily close this phone line to deal with the amount of calls they have and re-open it at a later point.

So as of February, 2026 I can confirm this English helpline works, it's just that when it automatically hangs up on you, the line is temporarily closed. Just keep calling throughout the day and it should open again.

Réponse de CEB

CEB — Tue, 15 Jul 2025 11:55:31 GMT

On July 15 2025, the following worked for me, from WITHIN France, on a FRENCH number:

I called this number: 0033 974 75 36 46 . Exactly like that, no "+" or anything. Basically instantly connected to a very helpful English speaking assistant.

On the official website it says it's the "(from other countries)" number, but the "(from France)" one doesn't work.

I hope this works for anyone else trapped in the Kafkaesque predicament.

Réponse de Boyko

Boyko — Wed, 29 Nov 2023 10:28:17 GMT

Hi there,
I'm in the same situation. it's normal for CPAM. Doesn't care about anything.
Write to Aurélien Rousseau, Minister of Health and Prevention: https://sante.gouv.fr/ministere/article/ecrire-a-aurelien...
Maybe this could help.

Good luck.

Réponse de Betty

Betty — Wed, 15 Mar 2023 13:22:09 GMT

Hello Yuyu,

The increasing number of calls can saturate the telephone line.

I advise you to repeat your call in low traffic hours, from 12 p.m. to 2 p.m.

Have a nice day.

Réponse de Yuyu

Yuyu — Wed, 15 Mar 2023 12:17:20 GMT

Hello,

I'm facing the same issue. I called the english advice line (09 74 75 36 46) and couldn't get anything but the auto message of "welcome" then telling me "the service is temporarily closed" in French. I've called many times in different days with my French number in France, but none of them worked.

Please help and let me know how I can reach the help line. Thank you

Réponse de Sophie

Sophie — Thu, 09 Feb 2023 08:04:31 GMT

Good morning Ali,

We are pleased to hear our English Advice Line met your expectations.

Thank you for your message which was forwarded to our advisors.

Have a great day

Réponse de Ali

Ali — Wed, 08 Feb 2023 11:00:51 GMT

I have called the helpline and can confirm that it's working, called from a French number in France. You get the automated messages then a tune begins to play. I waited for maybe 20 mins but they picked up and helped as they always do. I hope everyone here can get connected because it's a huge help having an english speaking line.

Réponse de Eugène

Eugène — Fri, 18 Nov 2022 20:05:26 GMT

Hi everyone,
It looks like the issue is still actual, and, yeah, I found this thread today with the same issue. However, I guess, I found the solution.So, I called the number 09 74 75 36 46 from France, using my FRENCH phone number. And I've got the same thing - greetings in English, and after some voice in French which apparently says that the line temporarily unavailable or so, and after - cut off, so exactly as described here in the thread. I tried this couple of times - same thing.
But, next, I dialed the number from my UK NUMBER (I have two SIM cards in phone). So, you need to dial it as you call in roaming (+33 974 75 36 46), and voilà - you get connected, hear the same greetings in English, but different phrase in French - something about the call will be recorded, and you get in a waiting queue, and I got my call answered in several minutes by very friendly English speaking person, and my question was resolved in minutes.
So, the trick is - call from your foreign phone number while in France. I have no clue what the bug is, or why they designed it such way, but that's how it is.
Good luck, I hope this will help!

Réponse de Chris

Chris — Wed, 10 Aug 2022 23:26:25 GMT

Sophia Expert Ameli, The CPAM's English Advice Line CANNOT be reached. It's not a case of timing. You are so disconnected from reality. Look at the forums you are linking to. You cannot possibly believe this.

It truly is not working and by NOT escalating the issue you are committing and contributing to a great amount of pain for others.

Your morality is in question. Please help.

Réponse de Sophie

Sophie — Tue, 08 Feb 2022 12:32:42 GMT

Good afternoon Bojo rules,

Sorry for the inconvenience.

I advise you to again later on today.

Have a nice day

Réponse de Bojo rules

Bojo rules — Tue, 08 Feb 2022 12:08:01 GMT

I also have been trying to contact the English speaking helpline, all to no avail. Has anyone had any success?. I'm stuck!!

Réponse de Linda

Linda — Tue, 02 Nov 2021 11:35:18 GMT

I think that your English helpline number is out of order. Like other people I have tried ringing the number and I get through but after a recorded message in English and then a recorded message in French the line goes dead. It cuts off. It was working when we rang it in June but now it is definitely no longer working. Could you please check the line as I believe there is a fault on it. Thank you

Réponse de Chris

Chris — Thu, 28 Oct 2021 13:27:48 GMT

I am having the same issue. Can you please respond? We are all dialing the correct number, otherwise it would not connect. It tells us we have reached the english translation line. But after a short message in french, the line goes dead.

I cannot specify clearer, we are dialing the correct number AND during the correct office hours stated.

Please give a clear answer and a route to get help.

Réponse de notPolyglot

notPolyglot — Thu, 21 Jan 2021 11:20:13 GMT

I have the same problem...the english helpline only gives a french message and hangs up.
What is the status of the english helpline???? Brexit killed it? Not manned because of Covid?

Réponse de Mél

Mél — Thu, 07 Jan 2021 07:56:25 GMT

Hello Jen,

If you want to call the French Health Insurance advice line (french speaking line), dial 36 46 from France or +33 184 90 36 46 from abroad.

For your information : the international call prefix or dial out code shown as “+” has to be replaced by figures which are different from the country where you’re located.

If you need help regarding this request, you can contact the CPAM’s English speaking line. Call our French Health Insurance Advice Line :

09 74 75 36 46 (from France)

0033 974 75 36 46 (from other countries)

Have a nice day

Réponse de Jen

Jen — Tue, 05 Jan 2021 15:31:19 GMT

I am in a similar situation and cannot get through to the English speaking line, I get an automated voice in French then cut off. I went to the CPAM in person and they told me the only way I can discuss my matter is by telephone.

I have read the below advice but to no avail...?

Réponse de Sophie

Sophie — Tue, 05 Jan 2021 14:22:24 GMT

Hello Keeno,

The CPAM's English Advice Line can be reached.

Because of safety and confidentiality issues, we can’t reach any of your information or file from this forum.

I advise you to take a look at the information in the following topic: How to call the French Health Insurance Advice Lines?

Have a good day