[Forum ameli pour les assurés] Suivi de la question: Uploading a document on Ameli Etranger is automatically rejected fr https://forum-assures.ameli.fr/ Tue, 11 Aug 2020 09:40:42 GMT Tue, 11 Aug 2020 09:40:42 GMT answers Anaële <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello Isabel6902,</p><p>Unfortunately, because of some safety and confidentiality issues, we can’t reach any of your information or file from this forum. </p><p>The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).</p><p>Anyway, if you need help regarding this request, you can contact the CPAM’s English speaking line. </p><p>More information on the link below : <a href="https://forum-assures.ameli.fr/questions/1450847-contacter-cpam-france-etranger-how-call-french-health-insurance-advice-line#none">How to call the French Health Insurance Advice Lines?</a></p><p>For your information : the international call prefix or dial out code shown as “+” has to be replaced by figures which are different from the country where you’re located. </p><p>You can find the list of these codes on the link below : <a href="https://www.indicatifs.fr/code-acces-international">https://www.indicatifs.fr/code-acces-international</a></p><p>You can also contact the French speaking line, dial 36 46. </p><p>Have a nice day</p></div> <div class="body-ft"></div> </div> Tue, 11 Aug 2020 09:40:42 GMT https://forum-assures.ameli.fr/questions/2419740-uploading-document-ameli-etranger-is-automatically-rejected/answers/5833685 https://forum-assures.ameli.fr/questions/2419740-uploading-document-ameli-etranger-is-automatically-rejected/answers/5833685 5833685 answer 0 https://forum-assures.ameli.fr/users/9329182 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/b2c30a8376a3a15f/avatar_normal.png?3389a2e 2419740 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello, When I upload the titre de sejour onto the window on Ameli Etranger, the document is automatically rejected telling me the document has to be 2mb, pdf, jpeg or png. However the document fits all these requirements: its less than 2mb, and pdf. Ive tried other browsers, Ive tried pdf, jpeg and png, and Ive tried other computers. Any document that I try to upload onto that window is automatically rejected. <br />Is there a contact for technical support since I called the english phone number and they said they cannot help me? <br />If there is no technical support to the site, may I mail the titre de sejour to CPAM de la Vienne? <br />Thank you</p></div> <div class="body-ft"></div> </div>