[Forum ameli pour les assurés] Suivi de la question: Problem at signup

Réponse de Roxane

Roxane — Tue, 16 Jun 2020 12:21:24 GMT

Unfortunately, because of some safety and confidentiality issues, we can’t reach any of your information or file from this forum.

The English speaking line is now available from 9am to 12am and from 2pm to 4.30pm but can be very busy. Dial 0 811 36 36 46.

Also, due to the current situation, if your situation is really urgent, I advise you to contact the French line with the help of a friend. The number is 36 46 or +33 811 70 36 46 (from abroad).

Have a nice day

Réponse de Anik

Anik — Tue, 16 Jun 2020 10:49:12 GMT

It is stating error : Your current situation does not allow you to immediately create your ameli account.

What to do?

Réponse de Roxane

Roxane — Tue, 16 Jun 2020 10:41:48 GMT

Dear Anik,

Social security number is 13 digits + 2 digits key.

Don't use the last 2 digits to create your ameli account.

When the social security number starts by 7 or 8, it means that it's a temporary one. You only can open an ameli account (the account you tried to log in from the main website ameli.fr) with a permanent social security number (starting by 1 or 2).

Have a nice day.