Réponse de Roxane

Roxane — Fri, 05 Jun 2020 07:18:31 GMT

Dear mariotac,

Unfortunately, because of some safety and confidentiality issues, we can’t reach any of your information or file from this forum.

If your girlfriend received a bill from the tax office (Trésor Public) she had to pay first and then when she will receive the confirmation bill (facture acquittée) she can send this document to her CPAM's office to get the reimbursement. If it's a bill only for the top up insurance part (mutuelle), then she will get the refund once the CPAM send the statement to this organism (if there is a link with CPAM) otherwise she will have to send the statement with the bill to her health mutual.

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

Due to the current situation, the English speaking line is not available. Only if your situation is really urgent, I advise you to contact the French line (by dialing 36 46) with the help of a friend. If it's not urgent, then i advise you to wait.

Have a nice day.

[Forum ameli pour les assurés] Suivi de la question: info on IMR reimbursement

Réponse de Roxane