Réponse de Lorraine

Lorraine — Mon, 18 May 2020 09:11:29 GMT

Bonjour SMZE,

The social security number is 13 digits + 2 digits key.

When the social security number starts by 7 or 8, it means that it's a temporary one. You only can open an ameli account (the account you tried to log in from the main website ameli.fr) with a permanent social security number (starting by 1 or 2).

If you have a permanent social security number and cannot apply through ameli like this : "la création immédiate du compte ameli", you can also apply through the FranceConnect application with others user's credentials, like tax office for example.

Unfortunately, because of some safety and confidentiality issues, we can’t reach any of your information or file from this forum.

Due to the current situation, the English speaking line is not available. If you can't apply through FranceConnect and if your situation is really urgent, I advise you to contact the French line (by dialing 36 46) with the help of a friend.

Have a good day.

Réponse de BruAlf

BruAlf — Mon, 18 May 2020 09:10:59 GMT

Hi, I have the same problem. I tried to contact the english line 08 11 36 36 46 but I did not get any support at all.

[Forum ameli pour les assurés] Suivi de la question: Je ne peux pas accéder à mon compte Ameli

Réponse de Lorraine

Réponse de BruAlf