[Forum ameli pour les assurés] Suivi de la question: Pays conventionnels pour l'assurance

Réponse de Sophie

Sophie — Thu, 19 Nov 2020 06:59:19 GMT

Hello PetitPois,

Because of safety and confidentiality issues, we can’t reach any of your information or file from this forum.

Therefore, I advise you to contact the CPAM’s English speaking line which number can be found in this topic: How to call the French Health Insurance Advice Lines?

Have a nice day

Réponse de PetitPois

PetitPois — Wed, 18 Nov 2020 17:26:31 GMT

How do you ask a question on this forum? I cannot find anywhere on here which lets you ask a question? Maybe I’ve missed something?
My Carte Vitale is not working and I would like to know how to unblock it or apply for a new one as I’ve moved house. I can’t do this on the Ameli as it says I’ve entered the wrong details ( I haven’t) please help.

Réponse de rsoen

rsoen — Mon, 04 May 2020 14:07:08 GMT

As far as I understand you are always insured. You just have to pay it yourself and get it back when you have your card.
I am trying to reach the English speaking helpdesk already for day's. In Roxanes answer I see that it is not availeble on the moment. Sadly that fact is not advertised. Not on the website or the phone. Well, those people must be really busy on the moment.

Réponse de Roxane

Roxane — Tue, 28 Apr 2020 11:45:32 GMT

Hello Le Chat,

We don't have any email address to provide you.

Due to the current situation, the English speaking line is not available. If your situation is really urgent, I advise you to contact the French line (by dialing 36 46) with the help of a friend if you don't speak french.

Postal services are still working, CPAM is still working on documents sent by the post. Processing time can be longer than usual due to the situation. You can find the mailing address of your CPAM entering your zip code on this link : "Adresses et contacts".

Have a nice day.