[Forum ameli pour les assurés] Suivi de la question: My documents are rejected without reason and I cannot access the help line fr https://forum-assures.ameli.fr/ Mon, 19 Aug 2019 14:35:19 GMT Mon, 19 Aug 2019 14:35:19 GMT answers Anne <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Dear hyppypapu, </p><p>Sorry for the trouble you got on August 15th, it was closed for a public holiday in France. </p><p>Unfortunately, because of some safety and confidentiality issues, we can’t reach any of your information or file from this forum. </p><p>If you still need some help regarding this request, please contact the CPAM’s English speaking line. Dial 0 811 36 36 46 (from France) or +33 811 36 36 46 (from abroad).</p><p>You can also contact the French speaking line, dial 36 46. </p><p>For further information, you can have a look at our English pages: <a href="https://www.ameli.fr/assure/english-pages">https://www.ameli.fr/assure/english-pages</a></p><p>Have a nice day.</p></div> <div class="body-ft"></div> </div> Mon, 19 Aug 2019 14:35:19 GMT https://forum-assures.ameli.fr/questions/2061205-my-documents-are-rejected-without-reason-and-i-cannot-access-the-help-line/answers/4826356 https://forum-assures.ameli.fr/questions/2061205-my-documents-are-rejected-without-reason-and-i-cannot-access-the-help-line/answers/4826356 4826356 answer 0 https://forum-assures.ameli.fr/users/9329193 https://dimelo-users-production.s3-eu-west-1.amazonaws.com/identity_avatars/e8be379f2d62073e/avatar_normal.png?aae9b6d 2061205 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello,</p><p>I&#39;m trying to get a certificate through <a href="https://etudiant-etranger.ameli.fr/espace/#/student-area" rel="nofollow">https://etudiant-etranger.ameli.fr/espace/#/student-area</a>, but my documents for &quot;Proof of registration for the current academic year&quot; and &quot;A certificate of income&quot; get rejected with a reason &quot;Invalid document&quot;, even though they are official documents. The former is even directly from my education institution. I&#39;m trying to call the help line (00 33 811 36 36 46), but all I get is an automated response which ends with &quot;thank you for calling&quot; and then the call ends. I&#39;m calling on a Thursday (August 15th) at 11 AM. Maybe it&#39;s closed because of a holiday?</p><p>What should I do? I don&#39;t know what&#39;s wrong with my documents, and my phone calls to the help line are not answered.</p><p>Thank you very much for any help!</p></div> <div class="body-ft"></div> </div>