[Forum ameli pour les assurés] Dernières réponses

Submission of Birth Certificate Online after processing.

Betty — Fri, 03 Apr 2026 14:15:21 GMT

Hello ShiviForSure,

To check if it is possible to submit your birth certificate electronically, you will need to contact your CPAM to find out whether a online document submission process has been set up :How to call the French Health Insurance Advice Lines?

As I do not have access to your personal details on this forum, I am unable to inform you.

I wish you a nice day.

Travel refunds

Christelle — Fri, 27 Mar 2026 12:38:10 GMT

Hello The Grocer,

Your CPAM has 15 days to take a decision concerning your request for "demande d'accord préalable".

If you don not have an answer within 15 days of submitting your request, this is automatically considered as approval.

As we mentioned earlier, to ensure that all the necessary documents are received by your CPAM, we advise you to contact them by phone or via the "Espace d'échanges" of your ameli account.

More information about how to call the French Health Insurance Advice Lines.

Have a nice day

How to change my postal address ?

Valérie — Tue, 17 Mar 2026 12:25:47 GMT

You can do it on a computer or via the app on a smartphone or tablet, under the "Vos informations" section.

You can also do it from the section "Démarches > Déclarer un changement d’adresse" and follow the instructions.

You will receive a notification on your ameli account once your request has been processed (the average processing time for this changement is 2 weeks). You will be able to check this update in the section "Vos informations" of your ameli account.

Make sure that you notified your top-up insurance of your new address.

If your moving house makes you change your bank agency, ensure that the relevé d'identité bancaire (RIB) registered on your file is still compliant.

If your situation does not allow you to do this online, please send by regular post to the CPAM currently handling your file, a copy of your identification (ID or passport) and a letter explaining you have moved and including your name, social security number and new address.

If you are in a specific status like passport talent holder, employed as an "au pair" or language assistant, covered with a S1 form, the process online will not be successful and you must contact your CPAM to inform about your moving.

Notice that if you permanently leave France, you must inform your CPAM by completing and sending them the form S1105 "déclaration de transfert de résidence hors de France".

Have a nice day.

Is it mandatory to have birth certificate less than a year old?

Christelle — Mon, 09 Mar 2026 14:54:45 GMT

Hello wisestofall,

People born abroad must provide a long version birth certificate confirming their identity, accompanied by a French translation (for non European people).

As part of fraud control and prevention measures, the "Article R.114-7 du code de la sécurité sociale" specifies that the caisse primaire d'assurance maladie (CPAM) may require a birth certificate issued more recently than the one provided, if this is necessary to certify the person's identity.

I advise you to contact your embassy to obtain the document claimed by your CPAM.

If you need any other information I therefore advise you to make an appointment, accompanied by a French speaker, with your local CPAM.

You can make this appointment following the information mentioned in this topic: How to call the French Health Insurance Advice Lines?

Have a nice day.

My application status is "abandonné" what does that mean?

Christelle — Mon, 23 Feb 2026 15:39:41 GMT

Hello Olivia,

We apologise for the difficulties you are experiencing in reaching our English speaking line.

However, the increasing number of telephone enquiries may overwhelm the line.

As I do not have access to your file from this forum for confidentiality reasons, I am unable to clearly identify the reason why your file online is abandoned.

I therefore advise you to contact one of our advisers by telephone to discuss your situation in detail.

I suggest you try calling 09 74 75 36 46 during low-traffic hours, between 12:00 a.m. and 2:00 p.m.

Our teams will do their best to answer you as efficiently as possible. We thank you in advance for your understanding.

Have a nice day

Social security number

Christelle — Thu, 05 Feb 2026 14:03:05 GMT

Hello Lemonray,

The processing times to obtain a social security number vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

To find outthe staus of your request, you can contact your CPAM, click on the following link: How to call the French Health Insurance Advice Lines?

Have a nice day.

Problème d’inscription – « aucune donnée disponible » pour le nom de l’établissement supérieur?

Laetitia — Tue, 28 Oct 2025 13:53:51 GMT

Bonjour Etudiante2025,

Nous sommes navrés des désagréments que vous rencontrez lors de votre démarche d’inscription en ligne sur le site etudiant-etranger.ameli.fr.

Un dysfonctionnement est actuellement à l'origine de vos difficultés. Nos équipes mettent tout en œuvre afin de rétablir le service dans les meilleurs délais.

Je vous conseille donc de réitérer votre démarche ultérieurement.

Si par la suite, vous ne parvenez toujours pas à effectuer votre inscription en ligne, il conviendra de contacter votre caisse primaire d'assurance maladie (CPAM) afin d'obtenir une solution alternative.

Vous trouverez les coordonnées de votre CPAM sur ameli.fr, dans cette rubrique "Adresses et contacts".

Bonne journée.

help with the english helpline

Christelle — Mon, 18 Aug 2025 13:14:20 GMT

Hello bekind,

We apologise for any inconvenience you are experiencing in the processing of your file.

Firstly, I would like to inform you that the English helpline is only a translation line which acts as a link between an English-speaking person and the caisse primaire d'assurance maladie (CPAM) which manages their file.

The telephone advisers do their best to provide a high-quality service to claimants, within the limits of what they are able to do.

I therefore advise you to contact the CPAM managing your file by writing a message from your ameli account if you have one, or by calling 36 46 with the help of a French speaker.

Please note that you will have the opportunity to make an appointment with your caisse during these contacts in order to find a solution to your claim.

Have a nice day.

Issue submitting social security registration form (international student)

Géraldine — Thu, 24 Jul 2025 08:23:48 GMT

Bonjour letxx,

I am sorry for the difficulties you encouter.

In case an error message appears, you should be able to click on "Return to home page" that allow to go back to connexion page. Then you have to enter your email address to receive a security code to access the log in page.

Have a nice day.

English advice line

Marion — Tue, 22 Apr 2025 06:53:52 GMT

Hi Alberto,

I'm sorry for this situation.

If you need help regarding requests, you can try again to contact the CPAM’s English or French Advice Lines.

More information in the following topic: How to call the French Health Insurance Advice Lines?

Have a nice day.

How to register my child as a beneficiary on both parents' carte Vitale ?

Valérie — Thu, 19 Dec 2024 14:30:19 GMT

This step can be done through your ameli account under the section "Démarches" > Inscrire votre enfant sur la carte Vitale de l’autre parent. This means easier access to care since it allows either parent to use their own carte Vitale upon the child’s consultation. The reimbursement will then be sent to that parent.

If your child is not yet registered on your file, or if your child was born outside of France, you need to fill the S3705 form available on ameli.fr and send it to your CPAM, along with a copy of your child’s passport and birth certificate issued less than a year ago.

Remember to update your carte Vitale in a pharmacy once this process is completed, and your child appears on your ameli account as a beneficiary.

What does it mean to be the main or the secondary parent ?

Both parents can show their carte Vitale for the reimbursements of their child’s health expenses. However, only the main parent receives letters for his/her child and is able to order his/her carte Vitale, or European health insurance card (CEAM, also called EHIC).

Form S3705 also allows you to change the main parent for the child (left column) and the secondary parent (right column).

Have a nice day.

How to register my baby's birth ?

Valérie — Thu, 19 Dec 2024 13:46:09 GMT

If your baby was born in France and is declared at your city hall, you will need to register his/her birth to your CPAM, either:

• through your ameli.fr account (under the section “Mes démarches” > “Déclaration du nouveau-né”). This will allow you to register your baby on the other parent’s file.

• by mail, after filling out the S3705 form (“Application to add minor children to one or both parents’ insurance accounts”).

Have a nice day.

How to order my European Health Insurance Card (“carte européenne d’assurance maladie” or CEAM)

Valérie — Thu, 19 Dec 2024 12:57:47 GMT

You can order your “carte européenne d’assurance maladie” (CEAM, also called EHIC) from your ameli account, under the section > Mes démarches > CEAM.

This card is free, normative and individual, and it is valid for 2 years. It is only possible to use it in European countries.

It takes about fifteen days for your physical card to be delivered by post. You can also download a temporary document certifying that your CEAM is on the way when you order the card on your ameli account. However, you can only download this document once, when you order the card. There is a digital version available on the smartphone app if you have to leave France before you receive the physical card, or in case you lose it.

Find out more information about the CEAM on the service-public.fr website: European Health Insurance Card (EHIC).

If you are covered with an S1 form, the country issuing this S1 is the only one that can provide you with your CEAM.

Have a nice day.

Changing my usual name (marriage, divorce and others)

Valérie — Thu, 19 Dec 2024 11:26:09 GMT

Before you start, make sure you use the French version of the website (not the translated page).

To request your name to be changed from the app, go to “Mes démarches” > “Nom d’usage”.

If you log in from the web version of your ameli account, go to the section “Démarches” > “Modifier vos informations personnelles” > “Changer de nom d’usage”. Then, follow the instructions.

If you request is related with a marriage, you will need to attach supporting documentation (marriage certificate or family record book).

When you will see on your ameli account that your name has been updated, you can request for a new card.

For that, please send your previous card Vitale to your caisse primaire d'assurance maladie (CPAM), along with a letter explaining that your name has changed, they will send you a form when a new card Vitale can be ordered.

Click on the following link to find out your CPAM’s address.

Have a nice day.

How to order my carte Vitale ?

Valérie — Mon, 16 Dec 2024 14:56:10 GMT

You can also order the carte Vitale by returning the paper form you received. If you have completed the paper form, do not order the card online.

Before ordering the carte Vitale, make sure the address is correct (under the section “Mes informations”). If you need to update your postal address, it usually takes approximately 2 weeks for the change to be registered on your file.
You can then order your carte Vitale and it will take approximately 6 weeks to receive your carte Vitale by post.

You can follow the production of your carte Vitale from your ameli account until it is sent.

Please note that your carte Vitale will not be delivered if your name does not appear on your letterbox.

While you are waiting for your carte Vitale, download your "attestation de droits" (certificate of rights) from your ameli account with the additional information "CSS", "EXO TM" (if you have an ALD) and "ayants droit" (beneficiary) if necessary.

These services are free. Please be aware of phishing attempts that you may receive by e-mail or text message.

If you have not received your carte Vitale after 6 weeks and you cannot keep track of it any more, it is possible that your card has been lost. In this case, you can notify this on your ameli account and order a new one under the section "Mes démarches" > "Déclarer la perte ou le vol de ma carte Vitale".

The carte Vitale will then be cancelled and you will be able to order a new one. Please note that if you find back your carte Vitale after this declaration, the procedure is definitive, you will no longer be able to use it. You should return this carte Vitale by post to your CPAM.

A carte Vitale can be ordered for:

•    Children aged 12 and over, from the main parent's ameli account
•    Children aged 16 or over, using the form sent by post, or on the main parent's ameli account
•    Any adult with a definitive social security number whose rights are open (through the form or personal ameli account)

You can watch the Youtube tutorial which explains the steps to follow.

Have a nice day.