[Forum ameli pour les assurés] Dernières réponses

Need for a certified marriage certificate with application for Carte Vitale?

Betty — Tue, 14 Apr 2026 07:55:34 GMT

Hello MS,

If you changed your name after getting married, and even though you are now separated, you must include a marriage certificate and your birth certificate with your membership application.

I wish you a nice day.

Application for Health Insurance Coverage: Egyptian birth certificate - Name Change done in Québec

Betty — Wed, 08 Apr 2026 08:29:54 GMT

Hello Cleo,

In accordance with the new legislation and because your name is misspelled on your passport, I recommend that you make an appointment with an advisor at your local CPAM. So that they can check with the department responsible for processing membership applications to see which documents you will need to provide.

Indeed, an Egyptian family record book, even if it has been apostilled, will not be sufficient.

You can make an appointment by telephone: How to call the French Health Insurance Advice Lines?

Have a nice day.

CPAM registration — Passeport Talent (Personne de Renommée Internationale) + self-employed spouse

Betty — Wed, 08 Apr 2026 08:19:31 GMT

Bonjour Cleo,

As your professional activity is not clearly defined, I would advise you to follow the usual procedure for holders of a Talent Passport visa: How to be covered if I am a "Passeport talent" or a "Passeport talent famille" holder ?

If you do not have a French work contract, you will need to provide proof of your professional activity

Regarding your husband, he will first need to complete the necessary procedures with URSSAF, then finalise his application with the CPAM. You will find all the information in this post: How to be covered if I am self-employed?

I wish you a nice day.

Type of Document Clarification

Betty — Fri, 03 Apr 2026 14:27:30 GMT

Hello Aya,

It is difficult to answer your question without being able to access your file.

Usually, a birth certificate issued in a non-European language must be translated. However, your local CPAM may ask you to provide a translation depending on the situation.

Regarding the school certification, only documents entitled ‘certificat scolaire’ are valid.

I strongly recommend, however, that you contact a CPAM advisor so that they can access your file and give you with a precise answer: How to call the French Health Insurance Advice Lines?

I wish you a nice day.

Submission of Birth Certificate Online after processing.

Betty — Fri, 03 Apr 2026 14:15:21 GMT

Hello ShiviForSure,

To check if it is possible to submit your birth certificate electronically, you will need to contact your CPAM to find out whether a online document submission process has been set up :How to call the French Health Insurance Advice Lines?

As I do not have access to your personal details on this forum, I am unable to inform you.

I wish you a nice day.

Travel refunds

Christelle — Fri, 27 Mar 2026 12:38:10 GMT

Hello The Grocer,

Your CPAM has 15 days to take a decision concerning your request for "demande d'accord préalable".

If you don not have an answer within 15 days of submitting your request, this is automatically considered as approval.

As we mentioned earlier, to ensure that all the necessary documents are received by your CPAM, we advise you to contact them by phone or via the "Espace d'échanges" of your ameli account.

More information about how to call the French Health Insurance Advice Lines.

Have a nice day

How to change my postal address ?

Valérie — Tue, 17 Mar 2026 12:25:47 GMT

You can do it on a computer or via the app on a smartphone or tablet, under the "Vos informations" section.

You can also do it from the section "Démarches > Déclarer un changement d’adresse" and follow the instructions.

You will receive a notification on your ameli account once your request has been processed (the average processing time for this changement is 2 weeks). You will be able to check this update in the section "Vos informations" of your ameli account.

Make sure that you notified your top-up insurance of your new address.

If your moving house makes you change your bank agency, ensure that the relevé d'identité bancaire (RIB) registered on your file is still compliant.

If your situation does not allow you to do this online, please send by regular post to the CPAM currently handling your file, a copy of your identification (ID or passport) and a letter explaining you have moved and including your name, social security number and new address.

If you are in a specific status like passport talent holder, employed as an "au pair" or language assistant, covered with a S1 form, the process online will not be successful and you must contact your CPAM to inform about your moving.

Notice that if you permanently leave France, you must inform your CPAM by completing and sending them the form S1105 "déclaration de transfert de résidence hors de France".

Have a nice day.

How to be covered if I am a Swiss cross-border ?

Valérie — Tue, 17 Mar 2026 12:18:15 GMT

If you wish to choose between Swiss and French health insurance (Droit d'option), you must do it within three months after :

- starting your job in Switzerland ;
- moving to France.

If you do not choose by yourself after 3 months, you’ll be attached to Swiss health insurance.

Once your choice is done, you can not change it.

A new opportunity to make this choice will be possible if you start a job in Switzerland after a period of unemployment or if you are a new beneficiary of a swiss pension.

If you choose the french health insurance, you must fill in the form « Choix du système d'assurance maladie (PDF) », attach the requested documents and send your application to your local CPAM.

You can find your CPAM details in the section « Addresses and contacts » on ameli.fr website.

Once your CPAM confirmed you are entitled in the french system by returning your form approved, you will have to forward it to your swiss institution.

To know more about the contribution, please contact « centre national des travailleurs frontaliers suisses » (CNTFS) from Urssaf.

If you choose the swiss health insurance, you must fill in the same form, attach a copy of your S1 delivered by Switzerland and send your file to your CPAM for it to be stamped.

You then have three months to return this document to the swiss health insurance.

More information on ameli website « Travailleur frontalier suisse : droits et prise en charge ».

Eligibility for IVF coverage

Christelle — Mon, 16 Mar 2026 12:40:22 GMT

Hello Pixie,

First of all, it is the date on which you effectively start your self-employed activity that enables you to register to French healthcare system.

I advise you read this topic entitled : "How to be covered if I am self-employed".

Once your rights are open by your local caisse primaire d'assurance maladie (CPAM), if your are about to begin a "procréation médicalement assistée (PMA)" pathway, your gynecologist will need to complete the application form for 100% coverage for infertility treatment.

He/She will then send this application form (demande d'entente préalable) to the medical service of your CPAM for approval.

If approval is granted, your CPAM will send you a letter confirming 100% coverage under the long term disease (affection de longue durée - ALD).

Acts for "assistance médicale à la procréation (AMP)" are 100% covered by Assurance Maladie up to:

6 inseminations to achieve a pregnancy
4 fécondations in vitro (FIV) attempts to achieve a pregnancy

Concerning egg retrieval, it is possible in France up to the age of 43 and embryo transfer may be done:

up to the woman's 45th birthday, whether she is unmarried or part of a couple, who will not carry the child.
up to the 60th birthday of the partner who will not be carrying the child.

You can find further information in this article from Service Public entitled : "Assisted Human Reproduction (ART)""

For any other information I suggest you contact a gynecologist who will be able to advise you upon your personal situation.

Have a nice day

Is it mandatory to have birth certificate less than a year old?

Christelle — Mon, 09 Mar 2026 14:54:45 GMT

Hello wisestofall,

People born abroad must provide a long version birth certificate confirming their identity, accompanied by a French translation (for non European people).

As part of fraud control and prevention measures, the "Article R.114-7 du code de la sécurité sociale" specifies that the caisse primaire d'assurance maladie (CPAM) may require a birth certificate issued more recently than the one provided, if this is necessary to certify the person's identity.

I advise you to contact your embassy to obtain the document claimed by your CPAM.

If you need any other information I therefore advise you to make an appointment, accompanied by a French speaker, with your local CPAM.

You can make this appointment following the information mentioned in this topic: How to call the French Health Insurance Advice Lines?

Have a nice day.

How to check the status of my application?

Géraldine — Mon, 02 Mar 2026 14:34:54 GMT

Hello Anngeka,

I am sorry for the inconvenience regarding the fact that you have difficulties to contact a couselor but you must be in touch with the advice line as we do not have access to your file on this forum.

The line can be busy due to an important amount of calls, I advise you to phone from 8:30 to 10:00 a.m.

Have a nice day.

how to change address in order to get card vital delievered

Christelle — Mon, 23 Feb 2026 15:39:45 GMT

Hello Yael,

The student website is only useful for sending your supporting documents when you arrive in France in order to obtain a social security number.

Once you have been assigned your social security number, the file you created on this website will be closed and your information will no longer be updated there.

Do not worry, the fact that you are receiving letters from your caisse primaire d'assurance maladie (CPAM) at your new postal address is proof that it has been properly registered.

First of all, you cannot create your online account by yourself if you do not have yet a carte Vitale and/or if your social security number is not certified.

To make sure that your social security number is permanent and certified, and obtain a temporary password to access your ameli account, you should first contact a CPAM adviser.

If you only speak English, we suggest you contact the English speaking line on 09 74 75 36 46 during low-traffic hours, between 12:00 a.m. and 2:00 p.m.

Once you have logged into your ameli account, you will be able to order your "carte Vitale" by following the instructions provided in this topic entitled: "How to order my carte Vitale ?".

Have a nice day

My application status is "abandonné" what does that mean?

Christelle — Mon, 23 Feb 2026 15:39:41 GMT

Hello Olivia,

We apologise for the difficulties you are experiencing in reaching our English speaking line.

However, the increasing number of telephone enquiries may overwhelm the line.

As I do not have access to your file from this forum for confidentiality reasons, I am unable to clearly identify the reason why your file online is abandoned.

I therefore advise you to contact one of our advisers by telephone to discuss your situation in detail.

I suggest you try calling 09 74 75 36 46 during low-traffic hours, between 12:00 a.m. and 2:00 p.m.

Our teams will do their best to answer you as efficiently as possible. We thank you in advance for your understanding.

Have a nice day

Status of my application

Betty — Tue, 17 Feb 2026 10:29:19 GMT

Hello Anjalishaw,

Unfortunately, because of safety and confidentiality issues, we can’t reach any of your information or file from this forum.

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

If you need help to track your application, you can contact the CPAM’s English or French Advice Lines.

More information in the following topic: How to call the French Health Insurance Advice Lines?

I wish you a nice day.

Social security number

Christelle — Thu, 05 Feb 2026 14:03:05 GMT

Hello Lemonray,

The processing times to obtain a social security number vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

To find outthe staus of your request, you can contact your CPAM, click on the following link: How to call the French Health Insurance Advice Lines?

Have a nice day.

How to upload the proof of civil status

Géraldine — Tue, 03 Feb 2026 10:38:05 GMT

Hello Ryuki,

You cannot use your personnal space on the web site https://etudiant-etranger.ameli.fr/login if you already have a numéro d'immatriculation d'attente (NIA).

You must send your documents by post. You can find your CPAM address on ameli.fr page "Adresses et contacts".

Some caisse primaire d'assurance maladie (CPAM) offer the opportuny to upload documents on specific websites. To know if your CPAM allow this, you must contact a counselor.

Have a nice day.

how can i get the social securuty number

Betty — Wed, 28 Jan 2026 07:08:17 GMT

Hello Gianluca,

Even if you are a student, if you receive a salary in France, you must register as an employee.

You will find the steps to follow by reading this topic : How to be covered if I am working with a French contract ?

Once you have received your final social security number, you can order your Vitale card : How to order my carte Vitale ?

I wish you a nice day.

How to be covered if I am a European student ?

Valérie — Tue, 27 Jan 2026 09:48:19 GMT

If you are a citizen from another European Union (EU) country, Switzerland, or the European Economic Area (EU + Iceland, Liechtenstein, and Norway) and you are coming to France as a student, upon your situation, you do not necessarily need to apply for a french social security number.

Here is a sum up of the different situations:

•    You have a European Health Insurance Card (EHIC) or a provisional replacement certificate valid at least until the end of the academic year*

These documents mean that you are still covered by your home country’s social protection institution and it will cover your healthcare expenses, even if they incurred in France. You will not be part of French healthcare system but if you have medical cares in France, you can ask the reimbursment to the CPAM where you live.

*Please notice you can apply for your EHIC or provisional replacement certificate through your home country’s social protection institution before you come to France.

•    You are still covered by your country of origin and your social security institution gives you a S1 form.

You can be attached to the Assurance Maladie and have to apply online on our website for foreigner students.

•    You do not have any of these documents, nor an EHIC, nor a S1 form and you are not entitled to any other european health insurance you can apply directly on our student website.

If you are in one of the last two situations, you will find the procedure to follow and a FAQ (frequently asked questions) in this topic: "How to be covered if I am an international student ? ".

Beware, the residence permit is only required for non european citizen.

Have a nice day.

Phone number for CPAM SRI/TALENT

Géraldine — Mon, 26 Jan 2026 07:04:08 GMT

Hello JustARandomGuy,

You need information about reaching a counselor to follow on your application to health insurance, I advise you to read this topic called "Comment contacter la CPAM depuis la France ou l'étranger / How to call the French Health Insurance Advice Lines? " that will give you further information.

Have a nice day.

L'aide médicale de l'État (AME)

Valérie — Thu, 22 Jan 2026 14:09:31 GMT

What is AME?

It covers 100% of your medical and hospital care, within the limits of Social Security rates, and without paying in advance:

•    medical and dental care;
•    medicines reimbursed at 100%, 65% or 30%;
•    laboratory test charges;
•    hospitalisation and surgical charges;
•    charges for some vaccinations and screening tests;
•    charges for contraception, etc.

The AME is granted for a year.
It can be renewed on request each year as long as the eligibility criteria are met.

Find more details in this flyer:

https://www.ameli.fr/sites/default/files/Documents/Flyer-assurance-maladie-AME-anglais.pdf

You can be eligible for AME:

•    if you have been living in France for more than 3 months;
•    if you have no residence permit for more than 3 months;
•    if your household’s income does not exceed the ceiling set by Assurance Maladie.

Children under the age of 18 are automatically eligible for AME even if they do not meet the 3-month residence requirement and/or their parents are not eligible.

How to submit your application ?

For a first application, your Demande d'aide médicale de l'État (AME) (PDF) form and supporting documents must be submitted in person in a CPAM office.To seek help in filling out your AME application, you can contact either a social worker or make an appointment to your local CPAM.
If your application is granted, you will receive a letter in order to pick up your card.
For your medical cares, you will have to show this card in order to be exempted from upfront costs. Find out more about 100% coverage of healthcare costs with AME.

Renewal of your AME entitlement is not automatic: you must submit a new application within two months prior to the expiry of your entitlement.

How can I find out the status of my AME application?

If you do not receive an answer from CPAM within two months of submitting your application (even if it is incomplete), this means that your AME application has been rejected.
If your application is refused, you have two months after refusal notification to lodge an informal appeal with your CPAM (the appeal procedures are available in the refusal letter received). In case you do not receive a refusal letter, you will find how to dispute the informal appeal checking this webpage from our ameli website : "Comment contester une décision ?", section "Saisir la commission de recours amiable (CRA)".

What should I do if my residence status changes?

If you are entitled with AME and finally obtain a residence permit in France, you will no longer be eligible for AME but you will then be entitled to PUMa (Protection universelle maladie) (either through your employment or through your permanent residence in France). You may also be eligible for the Complémentaire santé solidaire, if you fill in the conditions.
In the opposite situation, if you are eligible for PUMa and your residence permit expires, your entitlement will be ended but you may be eligible for AME, depending on your incomes.

Can I obtain a Vitale card or EHIC with AME?

No, AME does not entitle you to a Vitale card or European Health Insurance Card.

You will find further useful information on these websites:

ameli.fr : https://www.ameli.fr/assure/droits-demarches/situations-particulieres/situation-irreguliere-ame
service-public.fr : https://www.service-public.gouv.fr/particuliers/vosdroits/F3079

Have a nice day.

I am late for Assurance Maladie (CPAM) registration. What should I do?

Géraldine — Thu, 22 Jan 2026 11:52:00 GMT

Hello StudentEK,

If you have applied to the website https://etudiant-etranger.ameli.fr/, you simply need to wait for caisse primaire d'assurance maladie (CPAM) to update your file and inform you online through your personnel space.

For further information, you can read this article called "The French social security registration process for foreign students" from the ameli website.

I wish you a good day.

Where to send documents?

Betty — Mon, 19 Jan 2026 14:20:11 GMT

Hello Miranda,

The instructions for sending documents should be indicated on the notification you received.

Otherwise, you can find the contact details for your CPAM in this section of the ameli.fr website "Addresses and contacts".

I wish you a nice day.

How to activate my Ameli account and issuance of Carte Vitale?

Betty — Mon, 19 Jan 2026 14:08:36 GMT

Hello Miranda,

You will find instructions on how to log in to your ameli account in this forum topic : How to create my online account "compte ameli"?

Once logged in, you can order your card online : How to order my carte Vitale ?

I wish you a nice day.

Reimbursement for video consultation with a Doctor based in EU but outside France when I was actually in France?

Marlène — Thu, 15 Jan 2026 10:53:20 GMT

Bonjour bouquetdefleurs,

First, you have to know that a prescription from a doctor in the Euopean Union is acceptable.

You have to send the "feuille de soins" from the pharmacy with the prescription to your local CPAM (caisse primaire d'assurance maladie).

You will find the adress on our website, part : "Adresses et contacts".

Then, concerning the consultation by the doctor based in Portugal (European Union), you can ask for a refund.

You have two possibilities :

- by filling the form S3125 (available on ameli website) and send it to your CPAM with your paid invoice.

- by using the teleservice "Demander le remboursement d'un soin à l'étranger" available on your ameli account (part, "Démarches" then "Frais de santé").

If you need some help, you can reach the english advise line : 09 74 75 36 46.

You can get more general informations reading these english pages : https://www.ameli.fr/assure/english-pages

Have a nice day.

Question about "abandon my application" when i dont have Residence permit yet to submit

Betty — Wed, 14 Jan 2026 14:49:11 GMT

Hello tvnguyen99

Unfortunately, because of safety and confidentiality issues, we can’t reach any of your information or file from this forum.

If you need help regarding this request, you can contact the CPAM’s English or French Advice Lines.

More information in the following topic: How to call the French Health Insurance Advice Lines?

Have a nice day.