Hello Katie,
Unfortunately, because of some safety and confidentiality issues, we
can’t reach any of your information or file from this forum.
The processing times vary depending on the type of files and the
number of files being processed by your caisse primaire d'assurance
maladie (CPAM).
Anyway, if you need some help regarding this request, you can contact the CPAM’s English speaking line. Dial 09 74 75 36 46.
If you consider that the answer or the situation is not convenient, your can make a claim.
You will know more about how to make a claim in the part "Droits et démarches", "Comment faire une réclamation ?" on the website ameli.fr.
Have a nice day.
