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I have to send a photo, but I cannot enter to my account because I'm international student

Hello. I recieved a letter about I have to send a photo. In the instructions, I hace to attach it in "Mon compte ameli", but I have not access to my account because I registered with the portal of and from that website I cannot attach nothing.
I have a number of social security, but it's not working to register an account in the site.
What can I do?


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Hello NicolasGS,

Unfortunately, because of safety and confidentiality issues, we can’t reach any of your information or file from this forum.

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

If you need help regarding this request, you can contact the CPAM’s English or French Advice Lines.

More information in the following topic: How to call the French Health Insurance Advice Lines?

Have a nice day.