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Why has it been saying that I will be able to acces my account soon and not letting me create one for weeks?

I received my permanent social security number on the 20th of September (3 weeks ago) after never being assigned a temporary one. The certificate said I should be able to create an Ameli account so I tried and kept getting an error. Finally the error message went away and I keep getting this one saying that my connection is in progress and I should be able to create the account soon:

"Votre rattachement à votre caisse d'Assurance Maladie est en cours, vous pourrez bientôt bénéficier de votre compte sur"

But I've had the same message for three weeks now, how can I fix it?

I really want to create the account so that I can order my carte vitale, I could have received it already if it wasn't for the delay in opening the account.


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Réponse certifiée par un expert ameli

Un expert ameli a validé la réponse ci-dessous.

Hello Vida,

Unfortunately, because of safety and confidentiality issues, we can’t reach any of your information or file from this forum.

If you need help regarding this request, you can contact the CPAM’s English or French Advice Lines.

More information in the following topic: How to call the French Health Insurance Advice Lines?

Have a nice day.

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