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Problem with getting permament Social number (student from Ukraine)

Hi! I have encountered a problem with getting a permanent Social Security number. I am an international student who uploaded all the necessary documents and received the temporary number.
However, don't understand how and when I can get the normal permanent number? I applied about 6 months ago, and even my friend that applied more than 1 year! ago didn't receive it yet. The website ( says that we can download it when it will be ready, but when?

Could you please help me with that:

  • Are there any english-speaking line to call?
  • Is it normal not to receive the permanent number in 1 year?
  • the situation is exacerbated by the fact that I'm from Ukraine and I need a permanent number to use in other applications.

Will be grateful for your answers!


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Hello nik-kise,

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

Anyway, if you need some help regarding this request, you can contact the CPAM’s English speaking line.

Dial 0 811 36 36 46 (from France) or +33 811 36 36 46 (from abroad).

Have a nice day.

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