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How I can reorder my card

Hello, I have received my permanent social number (starting with 2) and also filled the form with photo and sent back with the provided envelope as was required. It was over 3 months ago, either card was never sent or somehow it was lost, I want to order a new card, but cant register on ameli web as it requires my card number. How can I order a new card in this case?

Thanks in advance for your help.


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Hello Key,

You can contact your local CPAM (caisse primaire d'assurance maladie) office in order to have a password. Dial 36 46 or the English helpline dial 09 74 75 36 46.

Otherwise, you can try to log in with FranceConnect. At the bottom of the home page of the ameli account, I invite you to click on the FranceConnect icon and use your identifiers from the tax office for example, i.e. the tax number and the password requested on :

Have a nice day.

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