im a positive in covid and my problem is my contact no. i cannot recieve sms or call?

Hello leah,

We are sorry for the inconvenience you are experiencing.

In this period of health crisis, our lines may be saturated. You can be sure that the Assurance Maladie is doing its utmost to provide a rapid response to the problems encountered by insured persons. Our teams do their best to respond to you as quickly as possible.

If you are waiting for a certificate of isolation, I invite you to check your mail received in your ameli account. This will be sent to you within approximately 7 days or, failing that, within 12 days by post. If you have not yet received it, I invite you to wait.

If your situation still requires contact with your CPAM, you can contact them from your ameli account.

We do not have access to your personal file on this forum.

The whole team thanks you for your patience and understanding.