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Even my documents verified for months, I have not received permanent number yet - need to extend my insurance

I am an international student in the university of Strasbourg.
It is for months that I have my documents verified and accepted but no Pdf for permanent number is uploaded in my personal space. I also send them request with filled form for European health insurance card and complementary health insurance but no news from that one neither after 5 months.
I need to extend my health insurance for the second year but I do not have any account to request that or call them as I am currently abroad for my mobility program. Any direct email that I can at least contact them? I really don't know what to do.

Zara

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Hello Zara,

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

Unfortunately, because of some safety and confidentiality issues, we can’t reach any of your information or file from this forum. And we cannot communicate any email address.

Anyway, if you need some help regarding this request, you can contact the CPAM’s English speaking line. Dial 09 74 75 36 46 or form abroad 00 33

Have a nice day.

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