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No Update On Carte Vitale - Temporary SSN is expiring in 5 Days


I have been living in France since Jan 2018. During all this time, I have been trying to get my Carte Vitale.

I got a temporary SSN on 25/9/2020 from Assurance Maladie of Seine-Saint-Denis, which too is expiring in a couple of days. To date, I have got no letter or SMS or any update about the status of my carte as they said it will arrive in 6-12 months. A year has passed, there is still no update.

I tried to contact the English-speaking helpline but there is always a tape recording that the service is closed. The contacted number is 0974753646.

Can anyone from Ameli please help me to figure out the status of my carte Vitale or at least could guide me with a contact number that works and entertains English speakers?



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Hello Zu,

Unfortunately, because of some safety and confidentiality issues, we can’t reach any of your information or file from this forum.

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

Anyway, if you need some help regarding this request, you can contact the CPAM’s English speaking line. Dial 09 74 75 36 46 during the low traffic time between 09:00 - 10:30 or 13:30 - 14:00.

Have a nice day.

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