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I canno't acces my etudiant etranger ameli account

Hello, I'm an international student and I created the etudiant etranger account a year ago, and got my permanent social number. However, now I cannot log in and cannot access the certificate and thus cannot make an ameli account. (when I'm trying to reset my password, it says it was an error) What should I do?

With Best Regards, Daria

daria

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Bonjour daria,

Unfortunately, because of safety and confidentiality issues, we can’t reach any of your information or file from this forum.

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

If you need help regarding this request, you can contact the CPAM’s English or French Advice Lines.

More information in the following topic: How to call the French Health Insurance Advice Lines?

Have a nice day