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Not Received temporary certificate of French Health Insurance

I am a foreign student who applied for French Health insurance and I have uploaded all documents needed and most of the documents have been accepted.

I received an email on 1st Dec saying ''From the 8th of December onwards, you will be insured by the health insurance fund [Caisse Primaire d'Assurance Maladie - CPAM] for your place of residence (determined according to your address)' .

However when I login to the site I can see the message 'Once the documents you submitted upon registration have been checked, you will receive an email inviting you to download your temporary certificate of French health insurance entitlement from your personal area.' But I haven't received an email and there is no temporary certificate available yet.

What should I do?


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Hi Tanaya,

Unfortunately, because of safety and confidentiality issues, we can’t reach any of your information or file from this forum.

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

If you need help regarding this request, you can contact the CPAM’s English or French Advice Lines.

More information in the following topic: How to call the French Health Insurance Advice Lines?

Have a nice day.

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