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[English] Having trouble registering as a student

Hello! I am a foreign student from Spain and the United States and I will be studying in France in August. I am applying through the Amelie foreign student page but I have come across an issue. After uploading my documents yesterday, my page says "We can't proceed with your registration request : You have received a personalized explanation email" but the e-mail I received only says "Votre inscription est valable à partir du 15 septembre 2021." My student page is now basically locked, and only that message shows up, I can not check the status of my documents. I need at least a provisional social security number / certificate of affiliation in order to register with my university. For reference, I applied as a Spanish citizen but gave bank details from my American Bank as I have been living in US for a decade and only have an American bank, I don't know if that has anything to do with the issue. Should I re-register with Ameli? I do not know how to fix this. Any help or direction would be appreciated, thank you.


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Bonjour Pedro,

Unfortunately, because of safety and confidentiality issues, we can’t reach any of your information or file from this forum.

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

If you need help regarding this request, you can contact the CPAM’s English or French Advice Lines.

More information in the following topic: How to call the French Health Insurance Advice Lines?

Have a nice day