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Can't login to ameli account

Hello, I am writing because I have forgotten my password and when I try to recover it, I write down my email address but a message saying 'an error has occured' appears. How can I retrieve my password?
Thanks!

CMC

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Good morning CMC,

Unfortunately, because of safety and confidentiality issues, we can’t reach any of your information or file from this forum.

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

If you need help regarding this request, you can contact the CPAM’s English or French Advice Lines.

More information in the following topic: How to call the French Health Insurance Advice Lines?

Have a nice day