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My name is [name] and I am international student in France. I complited my process in September 2019 for VITAIL CARD but my birth certificate still showing pending in online process and many time I uploaded my birth certificate but still showing pending. When I called then they to told my send you pending documents through mail but I did not found mail ID. Can you help that how I can complete my process and I will get my vital card?

I am waiting for your reply,

Thank you so much,

[To protect your privacy, some personal content (or information) in this message has been removed]


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Hello Patel,

Because of safety and confidentiality issues, we can’t reach any of your information or file from this forum.

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

If you need help regarding this request, you can contact the CPAM’s English or French Advice Lines.

More information in the following topic: How to call the French Health Insurance Advice Lines?

Have a nice day