Hello Anastasiia,
Be careful with scam emails or text messages.
The Assurance Maladie never informs you about a reimbursement by email or sms. Personal information is never required by SMS or email.
For further information, you can a have a look at our special page (french version): "Attention aux appels, courriels et SMS frauduleux".
Because of safety and confidentiality issues, we can’t reach any of your information or file from this forum. The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).
If you need help regarding this request, you can contact the CPAM’s English or French Advice Lines.
More information in the following topic: How to call the French Health Insurance Advice Lines?
Have a nice day
