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Didnt receive my sick leave money since July 2020

Hello!
I was on sick leave in July 2020 - I still didnt receive my money from you.
I have tried to call you 15 times and every time you either say the money is transferred or that you will transfer the money now.
Its now December and It cant take any longer - Who should I contact ?

I cant speak french, so I can only call the english line.
And for the french line they dont accept that its a friend of mine who is speaking on behalf of me.

Pls. urgently advise!

BENEBENE

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Réponses

Hello BENEBENE,

Unfortunately, because of safety and confidentiality issues, we can’t reach any of your information or file from this forum.

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

If you need help regarding this request, you can contact the CPAM’s English or French Advice Lines.

More information in the following topic: How to call the French Health Insurance Advice Lines?

You can also contact the mediator of your CPAM : https://www.ameli.fr/assure/droits-demarches/reclamation-mediation-voies-de-recours/saisir-mediateur

Have a nice day

BENEBENE

  • 1 question posée
  • 1 réponse publiée
  • 0 meilleure réponse

    Les meilleures réponses sont les réponses certifiées par un expert ameli ou approuvées par l'auteur de la question.

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Thanks for your answer -
But the english line is saying that they only can send them the french line a message - and the french line, I cant speak with since I dont speak french -
So i feel very lost and I think now its been to long since I should have receive my money!!!!

For the link you sent me, could you pls. share it again since it doesnt work?

Hi BENEBENE,

The link has been updated.

If the person with whom you spoke on the English speaking line has confirmed to you that she/he will send a message to your caisse primaire d'assurance maladie (CPAM) , thank you for waiting, your cpam will get back to you by email or by mail to keep you informed.

Have a nice day.