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Unable to register my Ameli account online

Bonjour. I am resident of France (carte de séjour privee et familiale) since March 2019 with a provisional assurance maladie number provided in September 2019. In July 2020, after registering as an auto entrepreneur, I received my social security number and a letter saying to keep using my provisional number to set-up my Ameli account. My social security number does not work on the site, and my provision number tells me to call. I've called now 3 times. Each time there is no record of my last call and I'm told I will receive a letter in two weeks. It's been over three months.

More importantly, I have no carte vitale and no permanent number. I've now paid thousands of dollars in taxes, but can't access my benefits. I will also be living in Germany for four months for school in February 2021 and still need my European Health Insurance card. Can you please advise? I am exhausted and at a loss. Merci!!!


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Hello Dave,

To access the ameli account, a definitive social security number is needed (starting with 1 for men, and 2 for women). You can also apply through the FranceConnect website, using other services' login details, e.g. the taxe office.

Because of safety and confidentiality issues, we can’t reach any of your information or file from this forum. Therefore, I advise you to contact the CPAM’s English speaking line which number can be found in this topic: How to call the French Health Insurance Advice Lines?

A temporary social security number gives you the same rights that a permanent one. The only difference is that you can't order a carte Vitale or open an ameli account.

Have a nice day