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I have permanent social security number but I still can't create account on ameli.fr. Why?

I have permanent social security number starting from 1 but still can't create ameli account as it says 'Your current situation does not allow you to immediately create your ameli account.' I cannot connect from france connect as I am a internation student here and I arrived last year. What is the solution to this? Any help would be great. I tried calling to 09 74 75 36 46 but to no avail. Please help


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Hello ishan,

I advise you to call again the CPAM’s English speaking line, by dialing 09 74 75 36 46 (from France) or 0033 974 75 36 46 (from abroad).
Don't forget to have your carte Vitale with you or your bank account details.

Have a good day