l'Assurance Maladie

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Why has my email account creation been failed?

I received a letter from l'assurance maladie Isere in this past February that informed me of my social security number. Several days after, I also received a letter inviting me to apply for carte vitale. But, I found my name appeared incorrect so applied for a change of name. It was the 18th of February. The staff said I should wait another two weeks to receive a new letter. But, there has been no follow up since then.

Today, I tried to open an account at ameli website with my information. But tries have been failed with indication that one of the information is incorrect. Is there any way I can process my case? please advise.

Thank you in advance!


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Réponse approuvée par Stella

L'internaute à l'origine de la question a trouvé utile la réponse ci-dessous.

Hello Stella,

Unfortunately, because of some safety and confidentiality issues, we can’t reach any of your information or file from this forum.

Due to the current situation, the English speaking line is not available. If your situation is really urgent, I advise you to contact the French line (by dialing 36 46) with the help of a friend.

Have a nice day.

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