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problem with subscribing to ameli

I am an auto entrepreneur and am trying to create my Ameli account but get this message - 'Your current situation does not allow you to immediately create your ameli account.
Thank you kindly :
Contact your health insurance fund'......and I click on the link which takes me to 'create your ameli account'..........so I am going round in circles! Any help would be much appreciated? Thank you

netty

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Anaële

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Téléconseillère bilingue pour l’Assurance Maladie depuis 2013, je réponds avec pla...

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Hello netty,

Unfortunately, because of some safety and confidentiality issues, we can’t reach any of your information or file from this forum.

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

Anyway, if you need some help regarding this request, you can contact the CPAM’s English speaking line.

Dial 0 811 36 36 46 (from France) or +33 811 36 36 46 (from abroad).

For your information : the international call prefix or dial out code shown as “+” has to be replaced by figures which are different from the country where you’re located.

You can find the list of these codes on the link below : https://www.indicatifs.fr/code-acces-international

You can also contact the French speaking line, dial 36 46.

Have a nice day