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"Currently being processed" question

I have a temporary social security certificate since September last year. Of the 6 documents uploaded, 2 still show the status of "Currently being processed". The documents are my birth certificate and the residency permit. The birth certificate has been translated, certified and legalised at the French Embassy in my home country. The residency permit is as issued after an online validation.
What may be the problem? Should I discard and re-upload the documents again?

LemonJ

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Anaële

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Téléconseillère bilingue pour l’Assurance Maladie depuis 2013, je réponds avec pla...

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Hello LemonJ,

Unfortunately, because of some safety and confidentiality issues, we can’t reach any of your information or file from this forum.

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

Anyway, if you need some help regarding this request, you can contact the CPAM’s English speaking line.

Dial 0 811 36 36 46 (from France) or +33 811 36 36 46 (from abroad).

For your information : the international call prefix or dial out code shown as “+” has to be replaced by figures which are different from the country where you’re located.

You can find the list of these codes on the link below : https://www.indicatifs.fr/code-acces-international

You can also contact the French speaking line, dial 36 46.

Have a lovely day.