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I cant open my ameli account

Hello
I could not open AMELI account as I am holding CMU with vital card and my digit is 15 which start with digit 2.
I guess this is a permenant security social , would you kindly tell me wat shoud I do ?
when ever I try to open an acount its says {One of the fields is incorrect. Thank you to verify your input} which is not correct. I put everything correctly . Please help

Thanks
Jenny

Jenny

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Hi Jenny,

In order to have an access to your ameli account, for the first connection, you need a temporary password (4 digits).

Unfortunately, because of some safety and confidentiality issues, we can’t reach any of your information or file from this forum.

If you need some help regarding this request, you can contact the CPAM’s English speaking line.
Dial 0 811 36 36 46 (from France) or +33 811 36 36 46 (from abroad).You can also contact the French speaking line, dial 36 46.

Have a nice day.