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Can't create account and don't have provisional certificate of affiliation

I'm a foreign student and study in France for second year. I want to download my provisional certificate of affiliation from , but there is no certificate. And then I go to the Agence de VILLEJUIF, and they give me my social number and told me to call 3646 and ask to CAISSE DU 86, but I can't understand French. I try to create my account with social number, and website shows me "Service momentanément indisponible. Veuillez réessayer plus tard ..." .... So I really don't know how to do next, PLEASE tell me a way to get my provisional certificate of affiliation, it is urgent !


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Hello mofei,

Because of safety and confidentiality issues, we can’t reach any of your information or file from this forum.

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

I advise you to contact the CPAM’s English speaking line. To do so, dial 0 811 36 36 46 (from France) or +33 811 36 36 46 (from abroad).

For your information, the international call prefix or dial out code shown as “+” has to be replaced by figures which are different from the country where you’re located. You can find the list of these codes on the following link:

You can also contact the French speaking line by dialing 36 46.

For further information, you can have a look at our English pages.

Have a nice day