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Follow Up - Carte Vitale

I have applied for my carte vitale more than a year back through an external agency( My Husband's employer avails their help for )
When i followed up, they said I had to resubmit my application and resend all the documents as my file was lost by CPAM. Now they have no update as well.
I would like to personally visit the caisse of my department to enquire as I feel this will be quicker.
Could you please let me know if this is possible and how I can take an appointment at the caisse?
Thank you in advance .

SS

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Hello SS,

You will find the adress on the ameli website :"Adresses et contacts". If you want to have an appointment, you will have to contact the french line dialing 36 46.

Have a nice day.