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Proof of Payment required to claim complementary insurance on medicine

Sir,
I am foreign student and obtained temporary social security certificate and also purchased mutelle from VITAVI. I went to pharmacy and bought few medicine as per Doctor prescription. I paid the part of mutelle by myself and went to VITAVI office for claim. They told me to bring the proof of payment from CPAM from your account. I don't know how to get it because I don't have ameli account yet due to temporary certificate of insurance
please guide me in this regard.

Shaban

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Mél

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J'ai fait le choix de "cultiver mon jardin", dommage que je n'ai pas la main verte.

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Dear Shaban,

Unfortunately, because of some safety and confidentiality issues, we can’t reach any of your information or file from this forum.

Your social security number starts by 7 or 8, it means that it's a temporary social security number.
You can open an ameli account only with a permanent social security number (starting by 1 or 2).

In order to obtain your statement,  I invite you to contact the CPAM's english line :

0 811 36 36 46 (from France)

+33 811 36 36 46 (from abroad)

Have a nice day

Shaban

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Hello,
Whenever I try to contact on the number from my mobile phone. One recorded message, I listened and after that line was disconnected automatically and it was not transferred to the operator. I'm trying to make the call since last week but the same problem I'm getting every time.
Can I get an email where I can forward my request?
As I went to CPAM local office in Toulouse but they are saying as you are international student so you have to contact the relevant department

Mél

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J'ai fait le choix de "cultiver mon jardin", dommage que je n'ai pas la main verte.

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Good morning Shaban,

You have to contact your social security office, the one you submitted the claim form.

If it was a CPAM office, you will find the adress on the website, ameli.fr "Adresses et contacts".

If it was a student organism, please contact your intermediary directly.

Have a nice day