l'Assurance Maladie

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Is it normal if I do not get the temporary certificate after my documents was approved?

I applied for the student social security health insurance. I applied via https://etudiant-etranger.ameli.fr since the late September. Some of my documents (indcluding proof of registration for the current academic year, copied of passport and copied of student visa) have been approved. Until now, I did not get the temporary certificate while my several classmates, who applied at the same time, have gotten the temporary certificates already with the approved of only those 3 documents mentioned above.

Therefore, I wonder if something is going wrong with my application or account. Can you please check or ensure whether my application is still on a correct track?
If there is any problem, please inform me as soon as possible with the way out.

Thank you so much.

NTD

NTD

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